Involving our Residents
We will provide a range of opportunities for residents to work with us to continue to improve our housing and related services and achieve our corporate aims. The approach will be inclusive and supportive so that residents from a range of different circumstances are able to participate if they want to.
We recognise that good businesses in touch and aware of their customers’ views will be in a better position to tailor service to their needs. This, in turn, will lead to increased resident satisfaction with the housing organisation which has a positive impact on our reputation in the sector.
The aims of resident involvement are to:
• deliver a resident involvement structure that is externally validated;
• engage with our residents on issues that affect their homes and the way
that they are managed;
• provide a variety of methods by which residents can become involved in our
management and decision making processes;
• review the structure and effectiveness of resident involvement;
• provide a budget for central resident involvement activities which will be
monitored by residents;
• raise the level of resident awareness of the choices for participation;
• increase the number of residents experiencing the benefits of resident
involvement;
• deliver our resident involvement activities in a fair and inclusive manner;
• make resident involvement the responsibility of all staff to embed it across
the organisation;
• have clear measurable outcomes for resident involvement activities;
• develop partnership working.
Resident Involvement Strategy
 |
Three Valleys Housing's Resident Involvement Strategy was launched in September 2007. The strategy sets out how we will involve our residents in our decision making processes and how we intend to further enhance their involvement in the future.
Click here to download a copy of the latest Resident Involvement Strategy. (1.5 MB) |
Resident Involvement Statement 2008/09
 |
The Resident Involvement Statement is a document that states our key objectives for resident involvement and the key standards for delivering them. It also details the priorities for the current year and on involvement activities of the previous year.
Click here to download a copy of the Resident Involvement Statement. (5 MB) |
Zone Meetings
If you want to have your say, why not come to our Zone meetings?
The Zone meetings are held once every three months and are just one of the ways that residents can find out about things happening at Three Valleys, as well as have a say about the services we provide and ideas for improvements.
November 2008 |
|
|
| Monday 17th |
12.00noon - 2.00pm |
The Pavilion, Shirebrook Close, Cotmanhay |
| Monday 17th |
4.00pm - 6.00pm |
OAP Hall, Barley Close, Little Eaton |
| Tuesday 18th |
12.00noon - 2.00pm |
Methodist Church, Nottingham Road, Ilkeston |
| Thursday 20th |
12.00noon - 2.00pm |
The Moorlands Club, Curzon Street, Long Eaton |
| Thursday 20th |
4.00pm - 6.00pm |
Breaston Victory Club, Bourne Square, Breaston |
| Friday 21st |
10.00am-12noon |
Bulls Head, Little Hallam Hill, Kirk Hallam |
For more information, please call us on 0844 770 3500 and ask to speak to your Housing Officer.
Could you help us to improve?
We have many different ways in which you can get involved. If you would like to know more, why not get in touch and find out how you can have your say?
We know people's interests vary, as well as the amount of time you have. If you download this form (
MS Word format or
pdf), fill in your details and send it to us (you can email the Word format form to us in an email to
info@threevalleyshousing.com), we will get in touch and let you know what we have to suit you.
Contact us
For more information about resident involvement, please contact our customer contact team on 0844 770 3500.
Updated 29 September 2008 (PC)