Involving our Residents
How can i be involved?
In a lot of ways! You may not have the time - or the desire – to join the Three Valleys board or attend meetings, but you can still help by taking part in a survey, completing a brief questionnaire or telephone poll. Because we believe that residents’ views are important we offer a choice of ways to get involved – and each one can make a real difference.
You can:
- Join the Three Valleys board (there is a selection process)
- Join the Three Valleys Customer Council (there is a selection process)
- Become a resident inspector or mystery shopper
- Join a local residents’ association - or start your own, we will provide all the support you need
- Take part in a focus group
- Join our email panel
- Come to the next residents’ conference
- Complete the Resident Involvement questionnaire and design your own method of involvement and area of interest
- Keep in touch through Contact magazine
- Take part in a survey
- Fill in the feedback form after any Three Valleys event
- Use our complaints and compliments procedure
- Simply talk to someone from Three Valleys
Interested? Find out more about any of the above by contacting the Community Development and Resident Involvement Team at Three Valleys House by:
Email: liz.dane@threevalleyshousing.com
Post to: Liz Dane, Three Valleys Housing, Three Valleys House, Bramley Road, Long Eaton, Derbyshire NG10 3SX
Or ask any member of staff from Three Valleys Housing.
The aims of resident involvement are to:
- deliver a resident involvement structure that is externally validated;
- engage with our residents on issues that affect their homes and the way that they are managed;
- provide a variety of methods by which residents can become involved in our management and decision making processes;
- review the structure and effectiveness of resident involvement;
- provide a budget for central resident involvement activities which will be monitored by residents;
- raise the level of resident awareness of the choices for participation;
- increase the number of residents experiencing the benefits of resident involvement;
- deliver our resident involvement activities in a fair and inclusive manner;
- make resident involvement the responsibility of all staff to embed it across the organisation;
- have clear measurable outcomes for resident involvement activities;
- develop partnership working.
Impact Assessment Report
The Impact Assessment Report document details the details the impact of resident involvement activities from the previous year.
Click the link below to download the current Report
Impact Assesment Report 2011
Resident Involvement Statement 2011/12
The Resident Involvement Statement is a document that states our key objectives for resident involvement and the key standards for delivering them. It also details the priorities for the current year and on involvement activities of the previous year.
Click the link below to download the current statement
Resident Involvement Statement 2011/2012 |
|
Resident Developed Service Standards
Three Valleys Housing works in partnership with residents to constantly improve the information they want to see. Recently residents decided that they would like to see performance against service standards.
Click here to view.
Could you help us to improve?
We have many different ways in which you can get involved. If you would like to know more, why not get in touch and find out how you can have your say?
We know people's interests vary, as well as the amount of time you have. If you download this form (
MS Word format or
pdf), fill in your details and send it to us (you can email the Word format form to us in an email to
info@threevalleyshousing.com), we will get in touch and let you know what we have to suit you.
Contact us
For more information about resident involvement, please contact our customer contact team on 0800 3898083.
Reviewed 23/11/2010 JR