Three Valleys Housing Services on Performance High

Three Valleys Housing are consistently achieving over a 90% success rate on a number of performance indicators relating to the delivery of their services. Topping the list are emergency and urgent repairs, gas service appointments and the number of properties with a valid gas safety certificate, all which scored 100% in the last quarter.

Residents can also expect to have their telephone calls answered quickly; the organisation currently answers over 91% of its calls within 10 seconds. Residents’ repair appointments are also being kept by the association, with 99% being completed on time in December 2009.

On the performance of the Repairs Team, Dean Smart, Assistant Repairs Manager commented "Our team has shown improvement year on year, and we’re really pleased to be able to be consistently outperforming our targets, it’s testament to the staff and the processes we have put in place."

Dean continued "Our Gas Servicing Team is also one of the strongest around; ensuring all of our properties are safe is a top priority for us. We pride ourselves on servicing gas appliances efficiently and quickly, and offer appointments both inside and outside of office hours."

The organisation will also complete its Decent Homes programme ahead of schedule, with the organisation spending nearly £6 million up to the end of last year and another £2.8 million committed for works in 2010. Feedback from residents who have had the work done has been positive, and the association has recruited a team of Resident Inspectors to ensure work is carried out to the highest quality.