Neighbourhood Management Team
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Colleagues who work in the Neighbourhood Management team are passionate about developing and enhancing the communities that we serve. The team provides our front-line housing service and they deal with an exciting range of issues on a daily basis.
The team helps people to manage a successful home and to play a vital role in the development of the communities within which they live. The team loves being out and about in the community, working closely with residents and relevant organisations in a variety of ways to enhance the lives of everyone who lives there.
Property Services Team
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The work undertaken by the Property Services team has significant importance as a service for our customers. The team provides an efficient, responsive service that exceeds the needs of our landlord obligations.
We have a highly-skilled internal workforce consisting of qualified bricklayers, electricians, gas servicing engineers, grounds maintenance operatives, joiners, painters, plasterers, plumbers, surveyors and general labourers. They all ensure that the homes that we look after are well maintained, and that quality improvements are made to the properties. Between now and 2010 we will be investing £12 million in our properties to ensure that they meet and exceed the Decent Homes Standard.
Supporting the vulnerable members of our community
Carelink
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The Carelink Service provides a vitally important caring service 24 hours a day, 365 days of the year. Our residents can call for help at the press of a button any time of the day or night, throughout the year.
The service provides 24 hour emergency contact with the Carelink Control Centre, from where emergency help can be summoned. This service is available to residents living both within and outside the Borough of Erewash.
We monitor and support:
1. Older and/or vulnerable people
2. Patients discharged from hospital who require care at home
3. People with disabilities
4. People within their own homes who require support to prevent a return to hospital
5. People suffering from racial harassment or domestic violence
6. Witnesses who require protection during court cases.
Sheltered Housing
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We have 28 sheltered housing schemes and 57 semi-sheltered housing schemes located throughout the Erewash borough. We offer a range of quality accommodation, including bungalows and flats, where older or disabled residents can lead an independent lifestyle with the support of our Carelink Service and our team of Community Carelink Officers.
Each resident within a sheltered housing scheme receives a daily visit from one of our team of Community Carelink Officers. Each member of this team builds a close relationship with their residents, and is fully trained to be aware of the health and general wellbeing of them. They will contact the doctor, relatives, friends or other services when required and provide assistance in an emergency.
Allocating properties to people on our waiting list
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Our allocations team aim to link people to the property that is most suitable to their needs. Team members develop a good relationship with our future customers to understand where their aspirations lie. There are a number of different ways that residents can move in to one of our properties. People can join our housing waiting list, for example. They will be allocated a number of points determined by their personal circumstances, and these points influence the housing options put before them.
Members of the team undertake a variety of tasks. They will also deal with housing exchanges, amendments to tenancies, the termination of tenancies, and those individuals wishing to purchase their home from us.
Business Systems and Information Technology
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The Business Systems arm of this team concentrates on the implementation and ongoing development of the various software packages that we work with, including Archouse plus, Business Objects, Orchard and TEN. They ensure that the organisation uses technology in the most effective way. Performance information is extracted by the team to accurately inform other areas of the business of the standard of current service provision.
The Information Technology part of the team maintains the IT function of the organisation, ensuring that everyone’s requirements are met on a daily basis. The team is involved in the sourcing, purchasing and implementation of hardware and software, ensuring that we are at the cutting edge of the systems that can serve us.
Finance
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Three Valleys Housing is a big organisation, with an total turnover of £17.6 million for the year end March 2008. Between now and 2010 we will be investing around £12 million to improve our housing stock, to ensure that it meets and exceeds the Decent Homes Standard.
The members of the Finance team undertake a variety of tasks when managing this huge pot of money, including setting budgets, preparing quarterly financial forecasts, producing monthly management reports, chasing payments and dealing with the invoices of our suppliers.
Organisational Development
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The human resources function of the Organisational Development team looks after the recruitment, retention and welfare of everyone who works for Three Valleys Housing. All new job vacancies are advertised by this team, and they help to coordinate the recruitment process. Human resources team members support their colleagues in a variety of ways.
Organisational Development at Three Valleys is much wider than just human resources, however. This dynamic team is at the hub of guiding the organisation in new, innovative directions. The team is heavily involved in developing a variety of market research methodologies, promoting equality and diversity, enhancing employees’ learning and development opportunities, and supporting the organisation’s risk management framework, together with ensuring that colleagues are kept abreast of the ever-changing housing arena in which the organisation operates.
Working in our Customer Contact Centres
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Albert Camus is quoted as saying that “the greatest gift that we can give to anybody else is the quality of our attention”. The aim of those colleagues working in our Customer Contact Centres is to provide the best possible service to our customers at the first point of contact. The team aim to resolve 90% of all incoming telephone enquiries at the first point of contact. Our team members are knowledgeable and enthusiastic about the services that we provide and share a passion for dealing with and helping the members of our community.
Revised 4 nov 2008 (jr)