Achievements
Since Three Valleys Housing was launched in March 2002, we have strived to deliver better services and to make real improvements to our residents lives.
Here are just some of the changes we have made.
- We have successfully delivered improvements to residents' homes - making them warmer and more secure - and we are on target to meet our Decent Homes commitments by 2010
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- We completed the £21million regeneration of the Hopewell Farm estate in 2007, selling over 100 of the homes on the local market to help to diversify tenure on the estate
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- We entered into a development partnership with Eastern Shire Housing Association to develop more than 30 new homes
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- We have improved residents' satisfaction with our services, as demonstrated by our STATUS survey results
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- Our Carelink service has achieved and maintained Part One accreditation with the Telecare Services Association
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- We have signed up to the RESPECT agenda and are working with residents to tackle issues on their estates
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- We launched our Street Teams and STARs (Street Team Action Roadshows) that have made a major contribution to a significant improvement in the appearance of of our estates
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- We have secured our independent financial future with the restructuring of our business plan
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- We launched our 2007-2010 Corporate plan, setting out a clear direction for our Journey to Excellence
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- We moved to new offices in December 2007, providing more welcoming facilities for visitors and a more productive working environment for staff
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- We have achieved a significantly improved inspection result, being rated by the Audit Commission as providing a 'fair' one-star service, with 'excellent' prospects for improvement
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- We provided training and work experience opportunities for young people through our pioneering Jigsaw project in partnership with Bennerley Business and Enterprise College, Derbyshire Police and South East Derbyshire College
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- We have expanded our range of resident involvement options with zone meetings, focus groups and service forums to offer residents more opportunities to get involved
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- We have supported the development of the Derbyshire Tenants' Network mystery shopping project and have carried out a mystery shopping exercise to test our customer service
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- We are working toward Investors in Diversity and Investors in Excellence accreditation
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- We have established Ideas in Action , employee of the month and team of the quarter awards to recognise those employees who go the extra mile or make significant changes to the way we operate.
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Revised 7 November 2008 (PC)