Achievements 2008/09
Initiatives such as the Local Conversation and feedback from the Residents’ Conference in March 2009 have given plenty of scope to make changes that improve Three Valleys going forward.
For example:
• Housing and Income officers can now be contacted directly via their mobile phones to provide a quicker response to resident enquiries
• Contact Magazine has been reviewed and improved with residents providing positive feedback
• Our website has received a facelift making it easier to access for residents
• Investing more than £300,000 every year in our customised fleet of vehicles.The 70-strong fleet of vans and cars enable care and repair teams at to provide an efficient and effective service
• We have invested in technology to improve our ability to consult with residents (e.g. electronic keypads & mobile technology)
• The number of residents working actively with Three Valleys has increased to 212
• Involved residents are making their views and suggestions known in our service review of Resident Involvement
• The ‘Local Conversation’ initiative continues to get real feedback from residents about what is most important to them
• Surgeries held in villages and market places to help contact hard to reach residents
• A new programme to remove fly tipping and graffiti from our estates is in place
• Service charges have been reviewed to ensure fairness in application of the charge
• We now publish a Summer activities magazine as part of our diversionary activities programme
• We have provided 500 RESPECT books to local schools that discourage children from committing anti-social behaviour
• We have recruited and developed Resident Inspectors to monitor the performance of our major works projects
• The inspectors have received training to enable them to become more effective in their role
• We have a team of Decent Homes Champions working with us and our contractors
• Our non compliance with Decent Homes will fall from 19% (December 2008) to 5% (December 2009)
• Performing the budget setting process in partnership with our residents
• Investing in our staff. Providing support and training to help staff develop, both professionally and personally.
For more information about our work in 2008/09, you can download our annual report by clicking here.